Register for the Live Demo | Wednesday, November 12, 2025 at 12 PM CST
Fall Release—Now Live in Syncore!
Find everything you need to get started including feature details, training, & resources
Discover exciting updates across sales, order processing, and finance tools—now ready for you in Syncore. To help you get the most out of these new tools, explore feature overviews, quick training videos, user guides, and the full release training demo. Dive in and start using the new tools today to work faster, improve accuracy, and customize more.
Get Ready for the Fall Release
Everything you need to explore new features and training resources—all in one place!
Get ready for new updates to Syncore sales, service, and finance tools that will help your teams move faster, improve accuracy, and unlock more customization. Dive into training resources for upcoming features.
Fall Release tracker and key dates
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Watch the Fall Release Training Demo On-Demand
Watch the Training Demo for a hands-on walkthrough of the tools included in the Syncore Fall Release. Our Training team shows you exactly how each new feature, like the Decoration Cost Manager, SanMar PSST ePOs, Customizable AR Statements, and more, fits into your daily workflow. See the new tools across sales, order processing, and finance, learn expert tips for using them effectively, and hear answers to your questions during the Q&A session!
Manage decoration costs easier & faster with the new Decoration Cost Manager
Medium Impact | Sales, Finance, Management, Admin
Stop spending valuable time manually entering decoration run charges or risking pricing mistakes. With the Decoration Cost Manager, Management and Admin can set company-wide grids, so every sales rep can apply the same run charges and update pricing in Proposals quickly and accurately.
Secure order payment upfront – including Convenience Fees – with Deposits
Low Impact | Sales, CSR, Finance, Management
With expanded Online Payments functionality, you can now charge a Convenience Fee on upfront deposits. The fee applies to the deposit amount requested, whether that’s 50% of the order or the full amount, and you’ll still have the option to apply the fee at the time of invoicing for any remaining balance.
Send SanMar PSST orders as ePOs with accurate shipping details
Medium Impact | CSR, Management, Finance
Easily manage and send ePOs for SanMar PSST orders. Select from your approved PSST decorators in Syncore—their addresses auto-fill for every PO, ensuring shipments go to the right place and eliminating freight errors.
Manage Jobs easier with new Job Log and Job Search capabilities
Low Impact | CSR, Finance, Management
Add notes to the Job Log in any status, including completed status, so you can easily track and record updates at every step of the order process.
Job search has already been expanded to include filters for Contact, Job description, and more. Now, you can also search by Supplier to find the right Jobs faster and more easily.
Customize AR Statements for quicker payment & a better experience
Medium Impact | Finance, Admin
Empower your clients to easily understand what they owe and help your finance team collect payments faster with Syncore's customizable AR Statements. Select which invoices appear, add clear payment instructions, and highlight overdue balances, all presented in a straightforward, standardized layout that's easy for clients to review and act on.
Every member on your team plays a vital role in sending clean, effective ePOs
Learn critical steps for sales, CSRs, and operations teams to create proposals, quotes, sales orders, and purchase orders that are fully ePO-eligible. Submitting effective ePOs is the only way to get the benefits of faster order turnaround, quicker inventory access, and increased order accuracy. Watch the clip from the Fall Release Preview or use helpful knowledge base articles to make sure you're writing clean, ePO-eligible orders.
Knowledge Base Resources:
- Use the checklist to write clean, ePO-eligible orders.
- Check your company’s ePO status report in Syncore to see how you're tracking.
New Marketing Vault & OKM Reference tabs in Syncore
We've upgraded your Syncore Resource section to help you find what you need easier and faster than ever. Here's what you'll find with the improved experience:
- New Marketing Vault tab: Your go-to visual hub for pre-made emails and social media assets, where you can easily browse all available marketing resources in one place.
- New OKM Reference tab: Made exclusively for OKMs where you can access essential information quickly.
- New Look: Explore the updated Training, Incentives & Specials, and Community & Events tabs, featuring a cleaner, more visual layout.
Visit Syncore > Resources to explore the updates!
- Log Outlook emails into Syncore with a single click—no more copying and pasting.
- Access Syncore Contact data, Follow-Ups, and the Communication Log directly from Outlook.
- Receive prompts to create new prospects if a contact isn't recognized, ensuring new prospect communications don’t slip through the cracks.
Watch the video clip from the Fall Release Preview to find out how it works.
Want to revisit the sneak peek webinar from October 14?
Watch the Fall Release Preview and check out the Q&A.
Questions?
Reach out to your Strategic Account Advisor, .
Training resources coming soon...
Training guides and videos will be added to the new Knowledge Base on October 31. In the meantime, reach out to your Strategic Account Advisor with any questions.